At Door Studio Online, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store your data when you visit our website, request a quote, or purchase our products and services.

By using our website, you agree to the practices outlined in this Privacy Policy.

1) Information We Collect

We may collect personal information when you interact with our website, including when you:

• Request a consultation
• Ask for a quote
• Submit contact forms
• Browse door collections
• Download brochures
• Contact customer support
• Place an order

The information collected may include:

• Full name
• Email address
• Phone number
• Billing and installation address
• Door measurements and property details
• Preferred product selections
• Payment and transaction details
• IP address and browser/device data

2) How We Use Your Information

We use your information to provide a seamless and personalised experience, including to:

• Respond to enquiries and quote requests
• Process purchases and service orders
• Arrange consultations and installations
• Recommend suitable door styles and configurations
• Improve website performance and user experience
• Send important updates regarding your order
• Prevent fraud and protect our website
• Comply with legal and tax obligations

3) Door Measurement & Property Details

Because our products are made to fit your home requirements, we may collect door sizes, opening measurements, design preferences, and installation-related property information.

This information is used strictly to:

• Recommend suitable door systems
• Prepare accurate quotations
• Ensure manufacturing accuracy
• Support professional installation

We only collect details necessary for completing your request.

4) Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve functionality and understand visitor behaviour.

These may help us:

• Remember your browsing preferences
• Improve page performance
• Analyse popular product pages
• Understand quote request behaviour
• Optimise user journeys

You can disable cookies through your browser settings, although some website features may not function correctly.

5) Sharing Your Information

We do not sell or rent your personal data.

We may share information only with trusted third parties where necessary, such as:

• Installation partners
• Delivery and logistics providers
• Payment processors
• IT and hosting providers
• Legal or regulatory authorities when required

All third parties are expected to handle your information securely and only for legitimate business purposes.

6) Data Security

We take reasonable technical and organisational measures to keep your information safe from unauthorised access, misuse, disclosure, or loss.

These measures include:

• Secure website hosting
• SSL encryption
• Restricted internal access
• Secure payment processing
• Routine monitoring and updates

While no online system is completely risk-free, we work continuously to maintain strong security standards.

7) How Long We Keep Your Data

We retain your information only for as long as necessary to:

• Complete your order or quote request
• Provide after-sales support
• Meet warranty obligations
• Comply with UK legal, tax, and accounting requirements

After this period, data is securely deleted or anonymised.

8) Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing
• Withdraw consent for marketing communications
• Request a copy of your stored data

To make a privacy-related request, contact us using the details below.

9) Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be published on this page with the updated date shown at the top.

10) Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Door Studio Online
85 Great Portland Street, London, W1W 7LT UK
Email: email@email.com
Phone: +44 50 5555 5555