Terms & Conditions

Welcome to Door Studio Online. These Terms & Conditions govern your use of our website, products, quotation services, and related installation support.

By accessing our website, requesting a quote, placing an order, or using any of our services, you agree to these terms in full.


1) Use of Our Website

By using this website, you agree to use it only for lawful purposes.

You must not:

  • Use the website in any way that may damage its performance
  • Attempt unauthorised access to our systems
  • Copy or reproduce website content without permission
  • Use our design content, brochures, or product imagery for commercial use
  • Submit false or misleading quote information

We reserve the right to restrict access where misuse is detected.


2) Products & Custom Orders

All products offered by Door Studio Online, including composite doors, uPVC entrance systems, bi-fold doors, patio doors, sliding doors, casement doors, tilt & turn systems, and glazed entrances, are subject to availability and design suitability.

Because many of our doors are customised to your specifications, final products may vary slightly from on-screen images, brochure visuals, or design previews.

Minor differences in:

  • Colour shades
  • Glass patterns
  • Hardware finishes
  • Panel detailing
  • Measurements
  • Material textures

do not constitute faults.


3) Quotes & Pricing

All quotations provided through our website or consultation forms are based on the information supplied by you.

Quotes may change if:

  • Measurements are incorrect
  • Product selections change
  • Additional hardware is requested
  • Installation requirements differ
  • Delivery location affects logistics
  • Structural modifications are required

A quote does not become a confirmed order until payment terms are accepted and production is approved.


4) Measurements & Customer Responsibility

Customers are responsible for ensuring all submitted measurements, dimensions, and property access details are accurate.

Where professional measuring services are arranged through our trusted partners, responsibility transfers to the assigned installation team.

Door Studio Online is not liable for delays, additional costs, or remanufacturing caused by incorrect customer-supplied dimensions.


5) Orders, Deposits & Production

Once an order is approved and payment or deposit is received, manufacturing or sourcing may begin immediately.

Because many products are custom-made:

  • Deposits may be non-refundable
  • Orders cannot always be changed after approval
  • Production timelines may vary
  • Bespoke finishes may require additional lead time

Customers should carefully review all customisation details before confirming.


6) Delivery & Installation

Estimated delivery and installation timeframes are provided as guidance only.

While we work closely with trusted delivery and installation partners, delays may occasionally occur due to:

  • Supplier lead times
  • Weather conditions
  • Property access limitations
  • Custom manufacturing schedules
  • High seasonal demand

We are not responsible for indirect losses caused by reasonable delays outside our control.


7) Warranty & Product Care

Our doors are selected for premium durability, security, and performance.

Warranty eligibility may depend on:

  • Correct installation
  • Proper maintenance
  • Suitable environmental use
  • Normal residential wear
  • No unauthorised alterations

Damage caused by misuse, accidental impact, neglect, poor maintenance, or third-party modifications may void warranty coverage.


8) Cancellations & Refunds

Cancellation requests must be submitted as early as possible.

For standard products, cancellations may be possible before dispatch.

For bespoke or made-to-measure products:

  • Refunds may be partial
  • Deposits may be retained
  • Fully manufactured items may be non-refundable

Refund decisions depend on the production stage at the time of cancellation.


9) Limitation of Liability

To the fullest extent permitted by law, Door Studio Online shall not be liable for:

  • Indirect losses
  • Delayed installation inconvenience
  • Measurement errors supplied by customers
  • Colour variation from screens or brochures
  • Third-party installer scheduling issues
  • Property preparation delays

Our liability is limited to the amount paid for the affected product or service.


10) Intellectual Property

All website content, product descriptions, brochures, layouts, branding, and design materials remain the intellectual property of Door Studio Online.

No part of this website may be copied, republished, or commercially reused without written permission.


11) Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, or legal obligations.

The latest version will always appear on this page with the updated date.


12) Contact Us

For any questions regarding these Terms & Conditions, please contact:

Door Studio Online
85 Great Portland Street, London, W1W 7LT UK
Email: email@email.com
Phone: +44 50 5555 5555